Last updated 18th July 2014

Privacy Policy

Who are we?

The Experian Group has its corporate headquarters in Dublin, Ireland, and operational headquarters in Costa Mesa, California and Nottingham, UK. References to 'Experian' 'we' or 'us' in this privacy policy are to Experian South Africa (Pty) Limited. Experian is part of a group of companies, whose parent company is Experian Group Limited which is listed on the London Stock Exchange (EXPN).

For more information, visit the Experian Group Limited's website on

This Privacy policy sets out the data processing practices carried out by Experian, its holding companies and its subsidiaries (together referred to in this Privacy policy as "the Experian Group") through your use of the Experian Business Check ("this website"). Your use of this website will include where you browse this website and when you choose to provide information to the Experian Group through this website, for example, by choosing to subscribe to this website.

The word "EXPERIAN" and the square and dots graphical device in respect of Experian are trademarks of the Experian Group and may be registered in the EU, USA and other countries. The square and dots graphical device is a registered Community design in the EU. All rights reserved.


This Privacy policy only covers the processing Experian performs and the services Experian provides though (or connected with) this website: This website may contain links for other offers, information and/or services that we feel you may have an interest in. Any websites other than [] that are within the Experian Group are governed by their respective privacy policies. We would encourage you to review these privacy policies when visiting other websites. Experian is not responsible for the data policies or procedures or the content of linked websites which are hosted and/or owned by companies outside of the Experian Group.

What is our commitment to you?

All information supplied by you to this on-line website will be used and protected by us in accordance with current data protection law and this Privacy policy. Please take a moment to review our Privacy policy. If you have any queries about our Privacy policy or any other aspect of our website or service, please contact us by email at:

What types of information do we collect about you?

The primary reason we collect personal information about you is to provide you with the products and services that you have requested. When you choose to provide us with information through your use of this website, Experian Business Check (for example, when you register to subscribe to the website, or you contact us via this website), then we may receive personal information about you. This can consist of information such as your name, email address and/or billing information (such as credit card (or other payment card) information), depending on the activity you have selected.

How do we use or share this information?

The types of information we collect, and the primary purposes for which it is collected are:

  • Your name, email address, business name, registered number, business address, contact and/or mobile telephone number, is required to provide you with the products and services that you order from us.
  • Billing information, credit card (or other payment card) number, and your name and billing address, is required to process the payment for the products and services you order from us. (Please note we use third party payment processors and merchant account providers who perform payment processing services on our behalf for all services you can pay for in connection with this website. Experian requires these third parties to comply strictly with our instructions and requires that they use your data only in connection with the services they are performing on our behalf )
  • Where you choose to receive alerts about changes to a business we will use the email address or the mobile telephone number you have entered into the appropriate section of your account to send the alert(s).
  • In addition to the primary purposes listed above we may also use the information we collect about you for the following secondary purposes:
    • Purposes relating to this service.
    • Dealing with your requests and enquiries.
    • Maintaining our records and for other administrative purposes.
    • Tracking activity on this website.
    • Protecting our websites and systems against unauthorised access.
    • Improving the quality of our service.

IP Addresses

Experian does not make use of any IP addresses on this website. (Please note, other Experian on-line services available through other Experian websites may use IP addresses. Experian recommends you to always check the privacy policy of the website you are visiting to understand what data policies and practices that website employs.)

Purposes of service improvement

Experian may use your personal data and information collected as a result of your use of this website to improve its sites and services across the Experian Group. These uses may include performing research and analysis aimed at improving our sites, data, databases, products, services and/or technologies.

Purposes relating to Direct Marketing

Experian may use your details to send you communications by email or post about similar Experian Group products and services. These emails will always be sent by an Experian Group company. Experian will ensure that where you receive marketing communications from us that these give you the opportunity to unsubscribe. Should you wish not to receive marketing material any longer, you may opt out at any given time.

Experian may pass your details to carefully selected third parties, for the purpose of allowing such third parties to contact you by post or email with information on offers regarding their goods and services.

The contact details that you enter in the appropriate section of your account will also be used for the

purpose of sending your requested alerts to you.

Do we share your information with third parties?

We may pass your details on to third party organisations under the following circumstances:

  • We may disclose all of the information we collect, as described above, to companies that perform services on our behalf such as credit card processors, merchant account providers or third party payment processors and data may be hosted outside the European Economic Area by such companies. (Where we use such third parties, we shall require they comply strictly with our instructions and use your data only in connection with the services they are performing on our behalf.)
  • When you access Experian Business Check via a third party we may disclose the information that we collect to that third party, to assist them with their services. (Experian is not responsible for the data policies or procedures or the content of linked websites which are hosted and/or owned by companies outside of the Experian Group.)
  • If you have agreed to receive third party marketing communications by post or e-mail we may pass your name, business name, address and e-mail address on to third party organisations to allow them to contact you. We shall not pass your details on to these organisations for these purposes unless you have expressly opted in on this website to receive such marketing.

How long do we hold your information for?

We will hold your personal information collected from this website for a period of 12 months after your last order. The only billing information we hold subsequent to completion of any purchase you make from this website is the minimum required for PCI compliance, namely the payment card type and the last 4 digits only of the payment card you have used to purchase services from this website.

How do we protect your information?

We endeavour to take all reasonable steps to protect your information. We restrict access to your personal data to those employees, and third parties, who need to know that information to provide products or services to you, or for who you have agreed can have access to your information. We maintain physical, electronic, and procedural safeguards to protect your personal data.

Experian protects your information over the Internet by using secure web server technologies, which allows web browser programs (Netscape or Microsoft Internet Explorer) to interact with Experian's web server via an encrypted session. Experian employs a Secure Sockets Layer (SSL) connection that provides an encrypted connection between your computer and Experian. The 128 bit encrypted connection scrambles ordinary text or data into cypher text to safeguard sensitive information during its journey across the Internet. The information is decrypted, or put back into a readable format, when it reaches its intended destination. When you visit the Experian website you may move in and out of secured areas. Any time that you are on a part of this website that requires you to insert your personal or billing information, you will be in a secured area.

Data Transfers

Because we operate throughout the world in providing our goods and services, this may involve us transferring your personal information to countries outside of the European Economic Area, whose data protection laws do not provide the same level of protection as those in the Republic of South Africa. If we do so, we will ensure that an agreement is in place in which anyone to whom we pass the information agrees to treat it with the same level of protection as if we were dealing with it.

Privacy policy changes

Our Privacy Policy will be reviewed and enhanced from time to time and we encourage you to check this page regularly to see our most up to date policy. You can see from the top of this Privacy policy the date from when it was last amended.