Frequently asked questions

What reports can I buy from Business Check?

The Full report is available for Registered Companies, Closed Corporations and Trusts. You can enhance your report with a variety of alerts to update you on changes. This report also includes information on the Principals/Directors of a business, including their previous and other business interests.

What is included in the full report?

A full reports includes:

  • Business identification and company registration details
  • Public record information (CIPC information – incl. contact details, auditor name)
  • Score and Risk Dashboard
  • Information on Associated businesses
  • Ledger Information
  • Banking information
  • List of principals / Directors information
  • Trade References
  • Enquiry History
  • Deeds Information
  • Court Judgements

What is included in the overview report?

  • Business identification and company registration details
  • Enquiry History

What are Add-ons and how much do they cost?

  • Score & Risk Bank dashboard with Last Assessment and JudgementsR 69.00
  • Banking information, Trade references & Ledger Information R 59.00
  • Associated Businesses, Branches & Premises R 19.00
  • Deeds R 19.00
  • Principals R 19.00

How can you tell if a risk score is so poor that credit should not be provided?

The scores are banded by the analysis and the report will clearly indicate to clients which band the score falls into. Details of these bands can be found below.

Score 0

Scores of 0 represent accounts that cannot be found in the company header file, or accounts found in the company header file where there is no date operation commenced, or no available/insufficient information on the company directors.

Score 1-20

These companies are deemed to be maximum risk by the scorecard. Any company within this band will have a number of characteristics resembling those displayed by failed companies. Director guarantees are often recommended.

Score 21-40

These companies are deemed to be high risk by the scorecard; (e.g., companies with very large losses and a weak Balance Sheet or high levels of Court Judgments. Many clients may choose not to provide credit to companies in this band.

Score 41-50

These companies are deemed to be above average risk by the scorecard. They may include established businesses that have made substantial losses; or the Balance Sheet may show a deficit in capital employed.

Score 51-60

These companies are deemed to be below average risk by the scorecard. They may include companies that have incurred large losses or companies with high levels of debt.

Score 61-70

These companies are deemed to be low risk by the scorecard and do not exhibit many of the characteristics of failed companies.

Score 71-100

These companies are deemed to be very low risk by the scorecard and exhibit few or none of the characteristics displayed by failed companies.

The choice as to what level is appropriate for each client will depend largely on the level of risk they are prepared to take on board. Some clients may have a greater aversion to risk and only give credit to companies with, say, scores over 50. Others will seek out higher risk companies and charge them higher prices for their goods/services to cover the greater risk. Many credit controllers feel uneasy extending unqualified trade credit facilities to businesses with scores under 16.

What is Payment Performance information & how does it affect Experian scores?

Experian manage a substantial payment data sharing programme where provider's sales ledgers are matched against Experian's commercial databases. Commercial Delphi scores will be negatively impacted by businesses that pay beyond due dates, have outstanding unpaid accounts or have had their accounts placed for collection. Prompt payment behaviour can have positive effects on scores. Where the influence of the payment data has been significant, text will appear in the credit opinion section of the report making reference to this.

How are credit ratings and risk scores calculated?

The risk scores are created by applying statistically proven scoring models to the data held about a business.

The risk score predicts the likelihood of a company failing in the next 12 months (the lower the score out of 100, the higher the risk).

What does "it is recommended that the directors' other business interests be reviewed" mean?

This comment denotes that the company has been scored down as a result of negative director data. However, because there are a number of elements in the scorecard relating to the directors' database it is not always possible to be specific.

We would recommend you to look for the negative information such as have any or a number of directors been involved with failed businesses in the past or have any of the companies in which the directors have an interest had Court Judgments recorded against them?

Can I view a report on screen without saving it and return to view it later on that day?

Your reports are stored in the 'My Account' tab and can be accessed up to 31 days after purchase.

How can I access my invoice?

Your invoice will be available in 'My Account' tab.

How can I access consumer reports?

This service is currently unavailable through Business Check. Please go to www.experian.co.za

What methods of payment does Business Check accept?

Business Check accepts payment via the following credit and debit cards: Visa and Master card as well as payment via electronic fund transfer (EFT).

Can I buy a report on an International Company?

Currently International reports are not available via Experian Business Check. To order a report on an International Company please email your request to reports@experian.co.za

The company I searched is not available. What do I need to do in order to obtain a copy of the latest report?

Please email your request to reports@experian.co.za and one of our consultants will contact you.

How do I make a complaint about Business Check?

Experian aims to satisfy the needs of customers as effectively as possible, but we do realise that sometimes things may not go as well as we would like them to. When this happens we would like to put them right as soon as possible.

Our aim is to resolve any queries or difficulties effectively, to your satisfaction and within an agreed timescale. In order to do this, we welcome your complaints and suggestions to help us identify improvements in our products, processes and services.

Our complaints procedure covers all aspects of our services including:

  • Our data and products
  • Our registration process
  • Our service to you

Please email your compliant to servicedesksouthafrica@experian.com and one of our consultants will respond to you.

What should you do if you have a problem or experience difficulty?

You can either:

1. Contact us by email. Your email will be sent to an Experian representative who will respond to you.

Or

Call an Experian representative on 0861 EXPERIAN (39737426).

How do I change my contact details?

These can be changed by accessing the 'My Account' tab.

Are my credit card details secure?

This web site is on a secure server and all transactions that take place are encrypted between your browser and the server using EnTrust. For more details about EnTrust visit the EnTrust web site at www.entrust.com

In addition, Experian Business Check uses 3D Secure to provide additional payment protection. This includes the use of Verify by Visa for Visa transactions and SecureCode for Mastercard transactions.

What browsers can be used to access Experian Business Check?

Your PC must be able to support the following browsers:

  • Internet Explorer 8* and 9+ (Windows)
  • Latest version of Firefox (Mac and Windows)
  • Latest version of Safar (Mac)
  • Latest version of Chrome (Mac and Windows)

Mobile browsers:

  • Mobile Safari (iOS6+)
  • Internet Explorer Mobile (Windows Phone 8+)
  • Android Browser (Android 4+)
  • Latest stable version of Chrome for Android*

*The core experience of the product will be supported. However, some of the richer experience of the product may not work in these browsers.

I am having difficulty using the Experian Business Check website

You can either:

Contact us by email. Your email will be sent to an Experian representative who will respond to you

Or

Call an Experian representative on 0861 EXPERIAN (39737426).

How am I notified of Alerts?

You will be notified of alerts by email.

Can I change the email for my alerts?

Yes, this can be done through the 'My Account' tab.

What is the alert service?

The alert service is a monitoring service that notifies you of a change in the credit information of Businesses.

What alerts will I receive?

  • Assessment Codes
  • Payment Codes
  • Bank Codes
  • Court Judgements
  • Company Name Changes
  • Company Status Changes
  • When ALL Directors of a company changes

Does a previously ordered report automatically update?

No, when you buy a report it is set in time at the point of purchase. If you require an update to the report you will have to purchase one. This is easily done through 'My Reports' tab and clicking 'Re-order' next to the required report.

What is the standard delivery time on a research report?

Standard delivery time is 5 working days.

Does my credit expire?

No, Business Check online credit does not expire.

What is SID instant EFT?

SID is an Instant EFT (electronic funds transfer) which allows you to make payment directly to Business Check using your existing Internet banking facility.

Who can use SID EFT?

Anyone who has access to the Internet Banking facility from the following banks can use SID:

  • First National Bank
  • Standard Bank
  • Nedbank
  • ABSA

SID uses the “once-off payment” facility of Internet Banking, so you must have this facility activated with enough money in your bank account to cover the payments you intend to make. The payment amount must also be less than any “Once-off Payment” limits enforced by your Internet Banking facility.

SID Instant EFT is not compatible with bank accounts that have dual authorisation enabled.

What is a subscription?

A subscription is a payment structure that allows you to purchase a package; depending on you what your current business credit report needs are, to obtain credit reports on a monthly basis at a reduced cost.

Can my subscription allowance be carried over?

Unused allowance of credit reports cannot be carried over from month to month.

What is the term of the subscription?

Subscription packages are monthly recurring with automatic billing by Mygate. Subscriptions recur automatically, and you'll be charged monthly until the subscription is cancelled.

How do I cancel my subscription?

Subscriptions can be cancelled by accessing the 'My Account' tab. Select ‘Subscription’ from the drop-down menu, and then choose the blue tab to ‘Cancel Subscription’.

How do I check my Subscription balance?

Subscription balances can be easily checked by accessing the 'My Account' tab and selecting ‘Subscription’ from the drop-down menu. Your subscription package can also be verified by accessing the ‘Subscriptions’ tab.

How do I change my Subscription package?

Subscriptions can be easily changed by accessing the 'My Account' tab. Select ‘Subscription’ from the drop-down menu, and then choose the green tab to ‘Change Subscription’

How do I receive/access the reports that I purchase?

You will receive an email following the successful completion of your purchase. Please follow the link provided or log in to the Business Check website.